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Refund Policy

This policy is offered in addition to your statutory rights.

Any items returned for refund or exchange must be in original/fully resalable condition and any labels intact.

For purchases made in-store, items can be returned within 14 days for a full refund to the original method of payment. An exchange or refund to a gift card will be offered for those purchase that are returned within 28 days from the purchase date.

For online purchases, you can return your items within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received by our Online Returns Centre within 28 days of receipt of your order otherwise your refund may be refused.

If you return your purchase by post after the time period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. In these circumstances we may instead return your purchase to you and prior to sending it, you will be charged the delivery fee applicable to the products and your location.

A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods at our Online Returns Centre. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.

We recommend that you return the items via a recorded delivery service and retain the proof of postage. More information on how to return online purchases please get in touch with our customer support team.

The following exceptions apply to our returns policy. We cannot accept any returns through our airport stores. We are unable to accept the return items delivered by 2 person delivery, domestic appliances, Beaverbrooks’ products, personalise me (for how to return these see separate heading), Gift List items and products for return to Hammonds, Gift Experiences or copies of the Next Directory through our stores. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, such as digital photos, photo gifts and made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.


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